Anything where you would value talking to a peer. This may cover topics such as:your psychological well being; life stressors and changes; relationship problems; fatigue; work/life balance; bereavement; training worries; work pressures; colleague concerns; career options; financial problems; health concerns; licencing challenges, etc. The trained peers are there for you, your well-being as a person and as an aviator. While they cannot act on your behalf, provide expert opinion, advise or even ‘fix’ your problem, what makes them superbly qualified is that they are aviators like you. They have all had training in supporting fellow colleagues and they in turn are supported by a team of independent Mental Health Professionals. They are willing to listen to you, understand your challenges and help you figure it out (or at least point you in the right direction, where they can). Like most things, it is better to deal with problems and talk to others before they start to boil over. ​Things needn’t get to a crisis point before you contact us. In fact, the sooner you do, the better we can support you.

We believe in making our program both affordable and high value to those we service. Please email us (support@centreforaviationpsychology.com) and we will be happy to send you our costing details.

We have taken great care in selecting a wide range of pilots who work across the business aviation sector. From across the corporate jet environment our peers have a wide range of experience as pilots and reflect a diverse demographic background. More importantly though, they understand the pressures of working in this sector and have weathered many of the same personal and professional challenges users of this service may be currently experiencing.In our peers you will find a confidential and empathic listener who is trained to be non-judgemental, supportive and most certainly 'on your side'.

Once you have requested contact you will receive a text message confirming your contact request. The first available peer will then text you personally to arrange a suitable time to talk on the phone. ​​The initial conversation will be to understand how we can best help you - or which direction to point you in. You may have a specific request for guidance or information, or you may be seeking support on a particular challenge you are facing. Either way, we are here for you.

It is always better for people themselves to make contact with this service. However, sometimes they are too fearful to do so, or have lost perspective on the impact that this is having on their performance or those they work with. ​If you believe that their situation has an immediate safety implication, then you are obliged to act directly and contact your duty manager or the appropriate authorities. However, if you believe the impact is more ‘slow burning’, cumulative or may put a less experienced or assertive colleague in a potentially difficult position, then we suggest discussing this through with a peer. ​To be clear, this is not about 'reporting' your colleague, this is about discussing it with a trained peer and together working out what your best course of action is. ​Having read this and finding you still have concerns, contact us anyway: that's what we are here for!

No, we are not set up to deal with emergencies. If you think that your own (or someone else’s) safety is in immediate danger, please contact your local emergency service or relevant duty manager (e.g. Flight OPS, Cabin Crew OPS - as applicable).

As this is a Peer Support Program, we want your first contact to be with a volunteer pilot - and not a call center operator. Given that they are working aviators too, it is not always possible to immediately connect you to one. However, they will do their best to respond to you as soon as is reasonable - and within your requested timeframe.

No. As this is a peer support service, the aim is to support you to make decisions and take action in resolving a particular problem or issue you are dealing with.  Peers are not qualified nor in a position to decide on whether you are fit for work. Even following your conversation, that decision remains your responsibility. ​However, as a peer they can help you work this out yourself and/or figure out your options and how best to progress them. This is what they are here for.

Your peer is supported by a licensed Mental Health Professional which they have access to, and who in turn, has access to a range of resources and channels. If for some reason, your peer can't help you, they will do their best to find out or direct you to someone who can.

Your operator recognises that for this to work, it needs to be truly independent of the company. This is in line with recent industry best practice and recognised as such by the FAA. While the BizAvPeer service is staffed by trained peers, it is managed and supported by an independent company, The Center for Aviation Psychology, to ensure standards are met and the service is professionally managed. This company consists of licensed mental health professionals who specialise in aviation psychology and are market leaders and subject matter experts in this field. ​

No. As you will be talking to a peer (i.e. a colleague from a similar professional background) who are not health care practitioners nor do they claim to be, they will not be diagnosing you or treating you in any way. They are there to listen and support.

We take your confidentiality very seriously. ​However, if you tell us anything that gives us demonstrable concern about your safety or anyone else’s, just as in other healthcare settings, we are ethically and legally obliged to waive your confidentiality. ​In this extremely rare event, your peer will follow an established protocol of contacting their supervising Mental Health Professional and together deciding on the most appropriate course of action. However, they will always work with you first to figure out a way in which you and others can be safely protected and with your consent.

If something isn't working for you, the only way we can fix it is if you let us know. Please direct your complaint to us, directly and be assured that we will deal with them in a discreet and appropriate manner. Contact us at:  support@centreforaviationpsychology.com

In this unlikely event, please send us an email and we resolve this asap.

Joining BizAvPeer is relatively straightforward. Let us know that you are interested and we will arrange a call with you to answer any additional questions that you might have. Once you are satisfied, we will send you our standard terms and conditions.